Privacy Policy and Customer Rights Protection – “Aylty” Platform

Welcome to “Aylty” platform, the trusted digital companion for every household in Egypt. At Aylty, we are committed to providing an exceptional and entirely secure shopping experience for Egyptian families. Our philosophy goes beyond mere supply and demand; it is built on creating an integrated ecosystem based on three core pillars: Absolute Trust, Superior Quality, and Complete Transparency. We are delighted to have you with us and guarantee full protection for your data and consumer rights throughout every stage of your shopping journey.

1. Customer Privacy & Data Protection Policy

Data Collection & Usage:

We collect only necessary data required to process, confirm, and securely deliver your shopping orders, including: Full Name, Phone Number, Delivery Address, and Email Address.

Protection of Confidential Data:

We adhere to the highest security and encryption standards to protect your personal data and financial transactions. Your personal information will never be shared or disclosed to any third party, except for approved delivery companies solely for the purpose of fulfilling your order.

Communication Confidentiality:

To protect you against fraud, all communication between you and merchants or customer service representatives must occur officially through the Aylty platform. Sharing personal data outside the dedicated order framework is strictly prohibited.

2. Consumer Rights & General Return Policy

1. 14-Day Return Right (No Questions Asked):

Customers have the right to request a return for any product within 14 days from the date of receipt without specifying any reason, provided that the product remains in its original condition and factory packaging without being opened or used, accompanied by all invoices and accessories.

2. Manufacturing Defects (Within 30 Days):

In case of any technical defect or “manufacturing defect” discovered upon operation within 30 days of receipt, the platform is committed to replacing the product or providing a full refund without incurring any shipping charges to the customer.

3. Return Shipping Costs:

• Platform/Merchant Error or Manufacturing Defect: The merchant/platform covers all return and replacement shipping costs.
• Change of Mind (Preference Return): If the return is without defect and the product is entirely in its original unopened condition, the customer covers the return shipping fees.

CRITICAL NOTICE: Delivery & Installation Policy for Major Home Appliances

Dear Aylty customer, to safeguard your rights and protect the product warranty, please follow these instructions carefully:

1. Visual Inspection: Upon arrival of the courier, please inspect the external box to ensure it is intact and free of impacts or tears before signing the proof of delivery.

2. Do Not Unbox Personally: Do not open the appliance box yourself. Unboxing the appliance by yourself may void your right to return or exchange the product in case of internal cracks or visible defects.

3. Wait for the Authorized Service Technician: Contact the customer service number of the “Authorized Agent” (printed on the box or invoice) to schedule an official technician installation.

4. Warranty Activation: The authorized technician is the only person permitted to unbox the item, inspect the unit, and activate the warranty certificate.

5. In Case of Damage/Breakage: If the technician discovers damage or a defect upon unboxing, ask them to draft an inspection report immediately and contact us via the app to receive a free replacement.

Customer Acknowledgment: “By placing the order, you acknowledge that opening or installing the appliance without the authorized agent is at your personal risk and exempts the product from the return policy.”

3. Special Terms for Consumer & Health Sectors

Food & Grocery Products Policy:

• We guarantee that food items delivered will have a remaining shelf life of at least 60% of their total validity period.
• The platform and retail partners commit to transporting refrigerated or frozen items in equipped vehicles. If products arrive damaged or thawed, the customer is entitled to full compensation or immediate replacement.
• Comprehensive details on ingredients and allergens are clearly displayed in product descriptions.

Pharmacy & Medical Supplies Policy:

• Products displayed are limited to personal care items, cosmetics, and authorized nutritional supplements.
• Medical items and personal care products cannot be returned after opening their original seal for health and safety reasons, unless a clear manufacturing defect exists.

Cafes & Restaurants Policy:

Restaurants are required to ensure prompt response times and secure, sealed packaging for meals with a “Do Not Break Seal” tamper-evident sticker to ensure food arrives fresh and intact.

4. Customer Rewards & Excellence Program – “Aylty Star”

Aylty Star Loyalty Program:

We value your loyalty! Your shopping experience is rewarded with points added to your account with every purchase and product review, unlocking exclusive discounts, discount vouchers, and priority access to seasonal offers on the platform.

5. Policy Updates & Communication

The management of “Aylty” platform reserves the right to update privacy and consumer protection policies to enhance service quality and customer safety. Customers will be notified of any material changes via email or app notifications.

Thank you for trusting “Aylty” – The premier choice for safe family shopping in Egypt.